Emergency Kit
Every Email and Password is accompanied by an emergency kit given to users during signup. If the password is lost or forgotten, emergency kit is only way to retrieve the access to your account. It is possible to generate a new emergency kit with the following steps:- Open the
Personal Settings
menu. - Scroll down to the
Emergency Kit
section. - Enter your current password and click
Save
.
Change Password
You can update your account password at any time:- Open the
Personal Settings
menu. - Navigate to the
Authentication
tab. - In the
Change Password
section, enter your current password and new password. - Click
Save
to save your new password.
Change Email
You can update your account email address:- Open the
Personal Settings
menu. - Navigate to the
Authentication
tab. - In the
Change Email
section, enter your new email address. - Click
Send Verification Code
to receive an 6-digit verification code at your new email address. - Check your new email inbox and enter the verification code.
- Click
Confirm Email Change
to complete the process. - You will be logged out and need to sign in again with your new email address.
Changing your email will remove all connected external authentication methods and terminate all active sessions for security.
Email changes are disabled if SCIM is enabled for any of your organizations. Contact your organization administrator if you need to change your email address in a SCIM-enabled environment.